Learning Objectives

  • The purpose of this course is to provide the knowledge and skills necessary to conduct a thorough incident investigation prior to starting an RCA.

Key Learnings

  • Incidents occur every day in the workplace. The failure of people, equipment, the environment and management systems to behave as expected cause most of these incidents. Incidents and injuries are always undesirable. Investigating incidents is important to learn what went wrong so repeat occurrences can be prevented. In this workshop, attendees will learn why to conduct incident investigations and how to capture information vital for performing an effective root cause analysis.

Course Information

Duration and Delivery arrow icon
  • 1-day face-to-face classroom, or
  • 7.5-hours remote web conferencing

Who should attend? arrow icon

Supervisors, Engineers, LEAN Specialists, 6 Sigma Black Belts, Designers Engineers, Safety Representatives, Administrators, Continuous / Healthcare Improvement Specialists, Business Analysts, IT Professionals, HR Personnel.


Program arrow icon

Day 1

  • Benefits of Incident Investigation
  • Pillars of Investigation Readiness
  • Incident Investigation Process
  • Securing the Incident Scene
  • Team selection
  • Data collection at site
  • Developing a timeline
  • Interview techniques

Languages arrow icon

English


Learning Path arrow icon
  • Prerequisites: None
  • Next Steps: RCA201A - Apollo Root Cause Analysis Facilitators Course

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