Learning Objectives

  • An introduction to effective problem solving using Root Cause Analysis
  • This is a perfect first course into effective problem solving and a required course for anyone who participates in Root Cause Analysis
  • Students will learn how to apply RCA to both simple systems and complex groups of systems

Key Learnings

  • The students will learn root cause analysis. They will work several instructor-led exercises that build upon each other to learn how to identify causes and to recognize the difference between actions and conditions.
  • The students will be exposed to a new way of thinking about a problem and learn a step-by-step method to solve any problem the workplace can present.
  • Each module builds upon the progression of effective solution generation in an approach that complements the RCA Facilitator Course and its methodology

Why you should attend

  • Suffering high maintenance costs and unplanned downtime
  • Experiencing recurring problem and/or lack of confidence in current solutions
  • Experiencing a lack of follow through on corrective actions
  • Challenges in getting management and stakeholders to buy into our vision for reliability initiatives


Duration and Delivery arrow icon
  • 1-day face-to-face classroom, or
  • 8-hours remote web conferencing, typically over 2 days

Who should attend? arrow icon

Supervisors, Engineers, LEAN Specialists, 6 Sigma Black Belts, Maintenance Trades, Designers Engineers, Safety Representatives, Operators, Administrators, Continuous / Healthcare Improvement Specialists, Business Analysts, IT Professionals, HR Personnel.

Additional Information arrow icon

When this course is provided privately, it can be extended to include a third day focusing on a client problem(s) with the team(s) facilitating to a resolution in a workshop environment using their new skills and following the methodology.

Program arrow icon

Day 1

  • Problem types
  • Problem definition – what, when, where
  • Why “who” is not important
  • Causes and timelines
  • 5 Whys and beyond
  • Cause and Effect Chart creation
  • The need for Evidence
  • Solution brainstorming
  • Solution qualification
  • Selecting effective solutions

Benefits arrow icon

First-hand experience of participating in RCA

Languages arrow icon
  • English
  • Spanish
  • French
  • German
  • Portuguese
  • Italian

Learning Path arrow icon

Prerequisites: None

Next Steps: 

  • Apollo Root Cause Analysis Facilitators Course RCA201A
  • RCA Incident Investigation RCA301A
  • Super-User Courses RCA302A

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