Course Overview
- The purpose of this course is to provide students with the knowledge and skills necessary to facilitate an effective problem analysis.
- This course is ideal for anyone whose job involves problem-solving. As a minimum, all supervisors and lead personnel should take this course.
- Course is run over 2 days during which the participants will apply everything learned to solve an exercise problem. Each student will be given the opportunity to facilitate a group in effective analysis.
Course Key Learning
- The course provides a working knowledge of the Apollo Root Cause Analysis™ methodology. This is the most popular course, and the one taught in all public seminars. It assists anyone in understanding fundamental problem-solving processes and how to facilitate an effective investigation.
Course Modules
- Problems
- Problem definition - what, when, where
- Why "who" is not important
- Causes and timelines
- 5 Whys and beyond
- Review of RealityCharting® software and practical experience using the software to generate charts and reports
- Cause and Effect Chart creation
- The need for evidence
- Solution brainstorming
- Solution qualification
- Selecting effective solutions
- Group facilitation skills
- Common traps
- Incident investigation - program elements
- Accreditation
FAQs
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What is the duration of the course?
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- The duration of the public course is 2 days.
- An optional third day is available for on-site courses to allow for a full-day workshop to facilitate actual workplace incidents
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Who should attend?
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- Engineers
- Project Engineers
- LEAN Specialists
- 6 Sigma Black Belts
- Maintenance Analysts
- Maintenance
- Designers Engineers
- Safety Representatives
- Operators
- Administrators
- Maintenance trades
- Graduates
- Continuous Improvement Personnel
- Business Analysts
- IT Professionals
- Human Resources Personnel
- Supply Chain Specialists
- Logistics Specialists
- Customer Service Personnel
- Healthcare Case Managers
- Healthcare Process Improvement Specialists
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Industries that will benefit?
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- Oil and Gas
- Mining
- Power & Utilities
- Aviation
- Manufacturing Plant
- Repetitive Manufacturing
- Food and Beverage
- IT
- Healthcare
- Retail & Customer Service