Learning Objectives

  • The purpose of this course is to provide students with the knowledge and skills necessary to facilitate an effective problem analysis.
  • This course is ideal for anyone whose job involves problem-solving. As a minimum, all supervisors and lead personnel should take this course.
  • During the course, the participants will apply everything learned to solve an exercise problem and each student will be given the opportunity to facilitate a group in effective analysis.

Key Learnings

  • The course provides a working knowledge of the Apollo Root Cause Analysis™ methodology. This is the most popular course, and the one taught in all public seminars. It assists anyone in understanding fundamental problem-solving processes and how to facilitate an effective investigation.

Why you should attend

  • Suffering high maintenance costs and unplanned downtime
  • Experiencing recurring problem and/or lack of confidence in current solutions
  • Experiencing a lack of follow through on corrective actions
  • Challenges in getting management and stakeholders to buy into our vision for reliability initiatives


Duration and Delivery arrow icon
  • 2-days face-to-face classroom, or
  • 15-hours remote web conferencing, typically over 3 days

An optional 3rd day workshop may be added to the face-to-face classroom session, allowing facilitators to perform Root Cause Analysis exercises using their new skills and following the methodology on specific client problems.

Who should attend arrow icon

Supervisors, Engineers, LEAN Specialists, 6 Sigma Black Belts, Maintenance Trades, Designers Engineers, Safety Representatives, Operators, Administrators, Continuous / Healthcare Improvement Specialists, Business Analysts, IT Professionals, HR Personnel.

Additional Information arrow icon

When this course is provided privately, it can be extended to include a third day focusing on a client problem(s) with the team(s) facilitating to a resolution in a workshop environment using their new skills and following the methodology.

Program arrow icon

Day 1

  • Problems
  • Problem definition – what, when, where
  • Why “who” is not important
  • Causes and timelines
  • 5 Whys and beyond
  • Review of RealityCharting® software and practical experience using the software to generate charts and reports
  • Cause and Effect Chart creation

Day 2

  • The need for Evidence
  • Solution brainstorming
  • Solution qualification
  • Selecting effective solutions
  • Group facilitation skills
  • Common Traps
  • Putting it all together
  • Effective Problem Solving Culture

Benefits arrow icon

First hand experience of performing an RCA

Languages arrow icon
  • English
  • Spanish
  • French
  • German
  • Portuguese
  • Italian

Learning Path arrow icon

Prerequisites: None

Next Steps: 

  • Apollo Root Cause Analysis Facilitators Course RCA201A
  • RCA Incident Investigation RCA301A
  • Super-User Courses RCA302A

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