Learning Objectives

  • The purpose of this course is to provide students with the knowledge and skills necessary to facilitate an effective problem analysis.
  • This course is ideal for anyone whose job involves problem-solving. As a minimum, all supervisors and lead personnel should take this course.
  • During the course, the participants will apply everything learned to solve an exercise problem and each student will be given the opportunity to facilitate a group in effective analysis.

Key Learnings

  • The course provides a working knowledge of the Apollo Root Cause Analysis™ methodology. This is the most popular course, and the one taught in all public seminars. It assists anyone in understanding fundamental problem-solving processes and how to facilitate an effective investigation.

Why you should attend

  • Suffering high maintenance costs and unplanned downtime
  • Experiencing recurring problem and/or lack of confidence in current solutions
  • Experiencing a lack of follow through on corrective actions
  • Challenges in getting management and stakeholders to buy into our vision for reliability initiatives


Duration and Delivery arrow icon
  • 2 days face-to-face classroom, or 
  • 15-hours remote web conferencing, typically over 3 days 

Who should attend arrow icon

Supervisors, Engineers, LEAN Specialists, 6 Sigma Black Belts, Maintenance Trades, Designers Engineers, Safety Representatives, Operators, Administrators, Continuous / Healthcare Improvement Specialists, Business Analysts, IT Professionals, HR Personnel.

Additional Information arrow icon

When this course is provided privately, it can be extended to include a third day focusing on a client problem(s) with the team(s) facilitating to a resolution in a workshop environment using their new skills and following the methodology.

Program arrow icon

Day 1

  • Problems
  • Problem definition – what, when, where
  • Why “who” is not important
  • Causes and timelines
  • 5 Whys and beyond
  • Review of RealityCharting® software and practical experience using the software to generate charts and reports
  • Cause and Effect Chart creation

Day 2

  • The need for Evidence
  • Solution brainstorming
  • Solution qualification
  • Selecting effective solutions
  • Group facilitation skills
  • Common Traps
  • Putting it all together
  • Effective Problem Solving Culture

Benefits arrow icon

First hand experience of performing an RCA

Languages arrow icon
  • English
  • Spanish
  • French
  • German
  • Portuguese
  • Italian

Learning Path arrow icon

Prerequisites: None

Next Steps: 

  • Apollo Root Cause Analysis Facilitators Course RCA201A
  • RCA Incident Investigation RCA301A
  • Super-User Courses RCA302A

Book this Course

Attend Public Enquire