Course Overview

The purpose of this course is to improve the knowledge and skills of root cause analysis facilitators to increase their problem solving effectiveness and facilitation management skills. This course is suitable for experienced facilitators who are conducting a lot of investigation and would like to fine tune their skills to become an expert in the method.

Course Key Learning

This course is for people who have previously completed the 2 day Facilitators course. The course goes beyond basic methodology and teaches students effective skills that help them to become expert facilitators. Students will learn practical skills that will help them to better understand the management and process of effective facilitation.

Course Modules

  • Critical Elements of Successful Facilitation
  • Facilitation Exercises
  • Interview Exercises
  • Managing Incidents
  • Essential Elements of Managing a Root Cause Analysis Program
  • RealityCharting® Exercises
  • Databases and Tracking Actions
  • Analyzing Systemic Causes


What is the duration of then course? arrow icon
  • The duration of the course is 1 day for onsite training
  • For virtual instructor-led training the course is 4 hours total (2 x 2-hour blocks over 1 day)


Who should attend? arrow icon
  • Engineers
  • Reliability Practitioners
  • Project Engineers/managers
  • LEAN Specialists
  • 6 Sigma Black Belts
  • Maintainers
  • Designers
  • Safety officers
  • Team leaders
  • Operators
  • Managers
  • Continuous Improvement Personnel
  • Business Analysts
  • IT Professionals
  • Human Resources Personnel
  • Supply Chain Specialists
  • Logistics Specialists
  • Customer Service Personnel
  • Healthcare Case Managers
  • Healthcare Process Improvement Specialists

Industries that will benefit arrow icon
  • Oil and Gas
  • Mining
  • Steel
  • Automotive
  • Energy
  • Manufacturing Plant
  • Repetitive Manufacturing
  • Food and Beverage

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