Cisco is the worldwide leader in networking for the Internet. They develop, manufacture and sell networking hardware, telecommunications equipment and other high-technology services and products. Cisco solutions are the networking foundations for service providers, corporations, government agencies, utilities, and educational institutions. 85% of Internet traffic travels across Cisco's systems.
With 74,200 employees in 372 locations across 92 countries, Cisco uses the Apollo Root Cause Analysis methodology to facilitate RCA investigations of issues that have significant effect on Cisco, its customers, or its partners. They conduct virtual RCAs between cross-functional and international team members.
"The Apollo Root Cause Analysis process is successful when the right people are involved at the right steps. It's important not to skip steps or speed through a step, even if it means taking additional time to include everyone."
Donalei Erdman Customer Assurance Program Manager, Cisco
Industry: Network Technology