Icon Water supplies essential water and sewerage services to the Australian Capital Territory (ACT). It has served the community for more than 100 years and sources, treats and supplies water through a direct relationship with its customers.
Today, Icon Water owns and operates assets worth over $2.2 billion, comprising the ACT’s network of dams, water treatment plants, sewage treatment plants, reservoirs, water and sewage pumping stations, mains, and other related infrastructure. As a regulated utility, it has a responsibility to ensure effective asset management and provide the right balance of cost and performance for ratepayers.
To meet these obligations and adopt a leading Practice approach in line with the ISO 55000 standard, Icon Water made the decision to transition to a new Oracle EAM system and revolutionize their entire approach to asset management. The step change involved developing new asset strategies for 700,000 assets and loading them into Icon Water’s Oracle Works Asset Management System (WAM).
In order to get this mammoth task done right and on time, Icon Water engaged ARMS Reliability and used its Asset Strategy Management (ASM) system, OnePM. The ARMS team were engaged for all three aspects of asset management (build, deploy and sustain).
From behind the curve to leading practice
The company relied on very knowledgeable personnel executing maintenance activities built up from experience. Execution crews were accountable for planned and reactive work and justification for maintenance was not documented or linked to the asset’s function. Asset criticality analysis had not been completed and the existing EAM system had reached end of life.