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When an accident or incident occurs at your workplace, what do you do to fix the problem? In many cases, the "5 Whys process" is a proven and accepted means to get to the root cause of the incident. But what do you do if this technique doesn't dive deep enough - and only presents further symptoms rather than the real cause or, indeed, causes?

This eBook reveals the benefits and limitations of the 5 Whys process; and then presents a useful method for taking the analysis further.

The 6 steps beyond the 5 Why's presents a logical framework for getting to the bottom of any incident or accident in your workplace.

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