Authored by: Donalei Erdman, Customer Assurance Program Manager, Cisco
As you can imagine, there are some significant challenges to having teams spread all over the globe.
Conducting virtual RCAs is becoming a necessity rather than a choice. Fortunately, the Internet and collaboration technology allow the world to shrink. However, even when conducting a virtual RCA, you can never bring every single stakeholder together for every meeting.
This paper discusses the challenges Cisco faces in conducting RCAs as a global company, tips to overcome those challenges, and benefits of
virtual RCAs.
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