Find the root causes. Implement better solutions. Eliminate recurring defects.
The reality is that any system or production process will experience defects from wide ranging causes. What’s critical is that defects are analyzed, causes are identified and understood, and effective solutions are applied, such that the defect is eliminated from the system.
Are you experiencing any of these problems?
- Some defects seem to keep reoccurring
- There are different defects which appear to be caused by some systemic causes
- You conduct Root Cause Analysis (RCA) but don’t have faith in the solutions getting implemented or the benefit being realized
- There is a lack of consistency in RCAs, with people getting stuck on opinion rather than facts
ARMS Reliability have deep expertise in both facilitating large or complex incidents and defects, and implementing defect elimination programs using sound RCA principles as a basis to the investigations. Our approach is to provide education, at the same time as skilled facilitators, and the development of a defect elimination program which supports the organization. The result is a formal defect elimination program which is effective and self sustaining.