Learning Objectives
- The purpose of this course is to provide a refresher of the key concepts of RCA. It is mainly concentrated towards previous attendees of the 2-day RCA Facilitators course who may not have been able put their skills into practice, or who require a re-focus with our expert trainer.
- The aim is for attendees to go back to their roles, revitalized with the skills and knowledge of how to perform a solid RCA investigation on any problem.
Key Learnings
- Students will re-learn the concepts of Cause Tree RCA methodology in a condensed, agile, fun format. They will walk away ready to again perform as facilitators in an RCA investigation.
Course Information
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Duration and Delivery
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- 1-day face-to-face classroom, or
- 7.5-hours remote web conferencing
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Program
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- Revisit the core concepts of RCA and the link to the IEC 62740 international standard
- Triggers for an RCA
- Preparation for the facilitator; Gather Information, Data, Organise People, Time and Venue
- Analysis; Develop Problem Statement, Timeline, Build the Cause and Effect Chart, Supporting Information, Quality Check the Cause and Effect Chart
- Resolution; Generate, Select and Implement Solutions
- Communicate RCA Findings to Organization and Measure Success of Solutions
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Who should attend?
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Anyone who has previously attended the RCA Facilitators course, RCA Participants, or RCA Managers course, and requires a refresh in the concepts of performing an RCA investigation as a facilitator.
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Languages
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- English
- Spanish
- Portuguese
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Learning Path
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Prerequisites: RCA Facilitators Course